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BRE0031Driving Data Integrity in ServiceNow with Performance Analytics
At EY Technology we have successfully implemented Performance Analytics dashboards to measure our internal IT Service Management processes. Issues with data quality came to surface as we matured...
BRE0031Driving Data Integrity in ServiceNow with Performance Analytics
At EY Technology we have successfully implemented Performance Analytics dashboards to measure our internal IT Service Management processes. Issues with data quality came to surface as we matured...
BRE0036Sewn Together, Known Together: Improving HR Efficiency by Building a Sustainable Culture of Knowledge at Levi’s
Levi Strauss & Co. is a privately held American clothing company known worldwide for its Levi’s brand of denim jeans. In 2017, after just a 9 week implementation of ServiceNow’s HR Service...
BRE0053Improving Self-Service With Guided Troubleshooting at Southwest Airlines
Hear how Southwest Airlines empowered their employees with a faster resolution process for their issues. With a "codeless" custom app, customers can now search for solutions to their issues and...
BRE0054Automate your Business Processes for the 21st Century
Through a combination of out of the box ServiceNow capabilities, along with custom ServiceNow applications, the AEGIS Legal Department went from being an organization were everything was done and...
BRE0072Amway’s Journey to Unlocking Enterprise Potential
Amway’s global project team began their path of legacy ITSM migration with the goal of breaking down silos and doing things better with an out-of-the-box solution. But what started as a reboot for...
BRE0089Consolidating SAM to a Single Platform
Working through the complexities of integrating numerous systems and data sources to enable an enterprise SAM solution, The Church of Jesus Christ of Latter-day Saints was able to both simplify and...
BRE0098Now on Now: Usage of ITBM’s Project Portfolio Management Yields Huge Returns
Demand and Project Management are manual and time-consuming resulting in islands of disparate information. There is no integrated application linking resources, timecards, ROI, or status of...
BRE0104Automating the Business of Science with Applications
Argonne National Laboratory is a national science and engineering research laboratory providing support and services to over 12,000 employees, scientists, engineers, faculty and facility users each...
BRE0107IT Governance and Demand Management: It’s All About Policies and Processes
The value of information technology results in part from effective IT governance – the organization’s allocation of IT decision rights and accountability. As such, IT governance is a set of...
BRE0135Now on Now: How ServiceNow uses the Now Platform™ to Achieve a 13-point Increase in NPS and a 25% Case Deflection Rate
At ServiceNow there are no silver, gold or platinum support levels; we’re committed to providing the same high-quality experience to every customer. Workflow automation and machine intelligence...
BRE0137The Game of Thrones: Extending the Domain of the Platform through Custom Apps
Is Westeros really all that different from any other Technology world? In the Game of Thrones fast-moving politics and shocking deaths are the name of the game. Learn how to navigate the world of...
BRE0139Goodbye Customizations. Hello Out-of-the-Box Jakarta!
The Jakarta release introduced a whole new perspective for Broadcom. Not only did the company want to remove its customization baggage to embrace and adopt new OOTB features faster, it was also to...
BRE0143Get to the Cloud Now and We Need a Catalog Yesterday!
What do you do when your boss comes to you and says we need a Service Catalog to provision cloud resources yesterday? You implement ServiceNow's Cloud Management module as fast as you possibly can....
BRE0144Stop HELPING and Start SERVICING Your Employees! A Story of IT Helpdesk Transformation.
Assurance Agency's recent deployment of ServiceNow became a catalyst event to reshape and rebrand the internal employee IT Help desk. The transformation included full rebranding to IT SERVICE DESK,...
BRE0155“OH SNAP!” Time Entry for EPICs and Projects - The Cox Automotive Roadmap to PPM
Learn how we took an unplanned initiative and delivered a world class Epic and Project Management System integrating our ALM & Vendor Management tools to ServiceNow and Oracle ERP. Capabilities...
BRE0161Defending NOW: How ServiceNow Defends an Enterprise Cloud Using ServiceNow
Equifax, WannaCry, Shadow Brokers, Petya, Vault 7, Cloudbleed…How are you handling today’s cyber threats? At ServiceNow, we’re not only trying to protect an enterprise cloud but also thousands of...
BRE0166Implementing Security Operations: Overview, Best Practices and Lessons Learned
Looking at Security Operations for vulnerability management? What do I need to know before implementing Security Operations? How are vulnerabilities going to get resolved faster? This session...
BRE0171Enterprise-Scale Development with Multiple Teams
This presentation describes how the Optum ServiceNow team manages development of multiple applications by multiple independent teams on the platform. At any time, there are between 10-20 active...
BRE0191Going Beyond Monitoring Performance to Anticipating HR Service Delivery Trends at Campbell’s
The Campbell Soup Company, a global food and beverage company, was looking to do more with their enterprise data. The HR Shared Service function helped Campbell’s move from costly, high-touch...
BRE0192Panel: What You Need to Know - Migrating from ServiceNow's Non-Scoped HR App to the Scoped HR App
Are you a ServiceNow customer using the non-scoped HR application who is looking to take advantage of all the latest features and functionality available in our new release? If yes, then don’t...
BRE0207Modernizing IT: From Legacy Tools to ServiceNow at Department of Health and Human Services
The Department of Health and Human Services is adopting the Scoped Application Inheritance model to support 14 Staff Divisions that roll up to the HHS OCIO. To service the HHS community on a single...
BRE0232Designing a Best-In-Class Global Employee Service Center at Medtronic
Medtronic, is a global leader in medical technology with over 84,000 employees located globally. As with many organizations, HR information and systems were disparate making it challenging to...
BRE0243Beyond Beautiful Dashboards
After taking our CIO Executive Dashboard live one-year ago, we thought the hard work was done. We had identified and defined KPIs and moved teams towards the ServiceNow platform for their data...
BRE0262Setting Your Organization Up for Service Management Success
There are many examples of an organization’s leadership deciding to make the move to an ITSM framework to increase the efficiency and effectiveness of delivering services, coupled with an...
BRE0267How we plan to operate new Bechtle Hyprid Clouds with ServiceNow ITOM
Which cloud is best? How can we operate our cloud platform effectively? How can we manage the cloud growth? As a multi-cloud provider, we’re always being asked, “Which cloud is the...
BRE0278Now on Now: Migrating from Custom Onboarding Solution to Out-of-the-Box: How ServiceNow Modernized New Hire Onboarding in Just 90 Days!
Like many organizations, ServiceNow began its journey with a myriad of custom and point HR solutions, which brought some benefits, but also disparate systems, broken cross-departmental processes,...
BRE0293Now on Now: Accelerating Software Delivery with ServiceNow Automated Testing Framework (ATF)
Come learn how ServiceNow’s internal IT applications organization uses ATF to streamline and automate applications testing, save costs and accelerate application delivery. ServiceNow’s...
BRE0334Driving Cultural Change in IT - Case Study of Howard County, Maryland
This presentation will walk our audience through the process involved in identifying the organizational need for ServiceNow, follow our implementation timelines and priorities, and explain how...
BRE0375The Evolution of an Automated Intelligent Response for Incident Management
Our Systems Operations Center staff receive many alerts for which their only action is to open an Incident ticket to another group. In these cases, SOC staff copy and paste information from the...
BRE0382Analytics Power to the Portal! Use Analytics to Improve Service Portal Experience
With the addition of Performance Analytics widgets to the Service Portal in Jakarta, creating experiences that drill directly into the data you want to present has become even easier. We'll review...
BRE0390Product Roadmap: New HRSD Features & Functions Deep Dive
Want to learn more about the ServiceNow HR Service Delivery solution? In this session, hear from the ServiceNow product management team as they provide a deep dive on new features, functionality,...
BRE0392What's New: London Release HR Highlights
What's New: London release HR highlights
BRE0395Modernizing Service Management at a High-Profile Government Agency
The Centers for Medicare and Medicaid Services (CMS), an operating division of the cabinet-level Department of Health and Human Services (HHS), is the nation's largest payer. CMS is undertaking a...
BRE0399How does Event Management and Operational Metrics work in practice?
Event Management, Operational Metrics, Availability Monitoring and Reporting, Insight to the Real time Status of the Services and more ... The aim of the session is to demonstrate how different IT...
BRE0401Accelerating The Pace @ Retirement
Prudential Retirement (a business unit of Prudential Financial) recently began a multi-phased journey to improve the speed and value of their business processes. Their journey started in operations...
BRE0402Panel: Going Beyond HR to Connect Cross-Departmental Processes and Fill the Employee Service Gaps
In many organizations, HR is often considered the main point of contact for helping fulfil service requests related to onboarding, relocations, requests for leave of absence, offboarding, and other...
BRE0403Panel: Why HR Shared Services is Critical to Driving a Customer-Centric Employee Experience
More and more you hear how today’s employees increasingly expect a consumerized employee experience. What’s holding organizations back from delivering these frictionless experiences is that they...
BRE0406HR Metrics & KPIs That Matter: Best Practices and How Tos for Improving Employee Engagement, Productivity, and Business Efficiency
In this session, learn to do more with your enterprise data by taking advantage of analytic based best practices gathered from hundreds of HR customers. Discover how to setup ServiceNow HR based...
BRE0415Foundational ‘DNA’ Innovation for Transformative Service Delivery
The ServiceNow Platform permitted SAP SuccessFactors Service Delivery Operations (SDO) to modernize incident, change, problem and configuration management, as well as customer impact and...
BRE0425Eliminating the Fog of Service Ownership
Do you ever wonder what services your company provides or who supports the end-to-end delivery of your IT services? We lifted the fog of service ownership using data, and stakeholders were able to...
BRE0426Transform your SharePoint Processes into Consumer Friendly ServiceNow Business Applications
Nielsen, the world’s leading measurement company, whose mission is to provide clients with the most complete understanding of what consumers watch and buy, needed a strategy to decommission...
BRE0437Making Healthcare Better by Making It Easy for Employees to be Employees at Partners HealthCare
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service to the community locally and globally. In 2017, one of their strategic...
BRE0441Transforming the Employee Service Experience to Meet the Needs of Today’s Connected Workforce at Hitachi Vantara
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., was looking for a cost-effective way to not only improve their HR Shared Service Operations but also consumerize their employee service...
BRE0446GRC Journey of Vopak
Vopak successfully implemented ServiceNow Governance, Risk, and Compliance in early 2017 and added features to the standard solution to create easy visibility for our management. We manage our IT...
BRE0458Empower DevOps Teams with Cloud Management
We want to show the journey we made by implementing the new ServiceNow cloud platform. Deliverables for MVP: Deployment of complete PAAS Stack Purpose: Empower devops team to deploy and manage...
BRE0473Monitoring Services and the Business Impact
Integrating monitoring tools with ITSM tools to enable customer impact. You will learn to understand dependencies and focus efforts to those that will benefit the business (or research in our case).
BRE0484Leveraging 4 years of Discovery Experiences for a New Discovery Rollout
Come and listen to how Expedia's IT Service Management Team leveraged their 4 years of experience managing Discovery for tens of thousands of servers when they were faced with rolling out Discovery...
BRE0488How B3 Improved Customer Experience and Reduced Response Time with Customer Service Management
B3 (Brasil, Bolsa, Balcão) is one of the world’s largest financial market infrastructure providers by market value. The services it offers range from exchange trading, clearing and other post-trade...
BRE0493Ensuring Efficient Data Center Audits Using Customer Rack Visualization