Control the sprawl? At a glance this seems impossible, but having the right tools and mindset means it can be done. You never finish your ITSM + ITOM + ITBM story; you are constantly evolving it as the global IT landscape changes. But to be able to constantly change with the same rules, you need to leverage platforms that evolve with your landscape. At Accenture, where we experience such a sheer volume and diverseness of business, we historically experienced separate tool limitations — but are now on track using ServiceNow's rich feature set to get control.
In an environment of constant change, with spot instances and growing server-less adoption, we're here to ensure that process and roles support advances in discovery technology. To build the right controls to manage and simplify responsibilities. And identify the grey areas and what actions to take.