Assemble Success: Manage Platform Demand

Date & Time:
TBD
Track:
Transform the IT experience
Room:
TBD
ID:
CSS1657
Speaker(s):
Bruce Bales, Dir, Applications Engineering Mgmt, ServiceNow
Description:

You can do absolutely anything on the ServiceNow platform, but how do you decide what to do first? Demand management helps your ServiceNow platform team and service delivery teams accept your business partners’ demands and respond to their requirements. This way, the services these teams provide are fit for purpose. Without demand management, you can lose the link between business value and service delivery and derail your transformation journey. Demand will change as your business conditions and objectives change. To address these changes, work with your business stakeholders to manage your demand for ServiceNow functionality to learn about their business objectives and anticipate demand changes.

Audience:
Admin, Leader, Process Owner, Process User, Beginning ServiceNow Developer, Builder, Experienced ServiceNow Developer, IT Operations Management Developer, Pro Developer New to ServiceNow, ServiceNow Store Developer, Enterprise Architect, Technical Architect
Session Type:
Customer Success Session
Product(s):
IT Service Management + IT Operations Management, Customer Service Management, Governance, Risk and Compliance, HR Service Delivery, IT Business Management, Now Platform, Performance Analytics, Security Operations, Software Asset Management
Industry:
Topics:
Align to a proactive service model
Apps/Capabilities:
CMDB, Change Management, DevOps, Discovery, Event Management, Graphical Workflow, Orchestration, Service Mapping
Tags: