Transform the IT experience
, Dir, Applications Engineering Mgmt, ServiceNow
You can do absolutely anything on the ServiceNow platform, but how do you decide what to do first? Demand management helps your ServiceNow platform team and service delivery teams accept your business partners’ demands and respond to their requirements. This way, the services these teams provide are fit for purpose. Without demand management, you can lose the link between business value and service delivery and derail your transformation journey. Demand will change as your business conditions and objectives change. To address these changes, work with your business stakeholders to manage your demand for ServiceNow functionality to learn about their business objectives and anticipate demand changes.
Leader, Process Owner, Process User, Admin, Builder, Beginning ServiceNow Developer, Experienced ServiceNow Developer, IT Operations Management Developer, Pro Developer New to ServiceNow, ServiceNow Store Developer, Enterprise Architect, Technical Architect
Customer Success Session
IT Service Management + IT Operations Management, Customer Service Management, Governance, Risk and Compliance, IT Business Management, Now Platform, Performance Analytics, Security Operations, Software Asset Management
Align to a proactive service model
CMDB, Change Management, DevOps, Discovery, Event Management, Graphical Workflow, Orchestration, Service Mapping