All aboard for the Virgin Trains Customer Service Management journey!

Date & Time:
TBD
Track:
The fastest path to customer satisfaction
Room:
TBD
ID:
BRE1621
Speaker(s):
Dean Underwood, Head of Technology Services and Support, Virgin Trains
Description:

The Virgin brand elicits a high expectation of quality for product, service, and experience. This is no different for the customers of Virgin Trains. Virgin Trains has put ServiceNow at the heart of its business, replacing a legacy customer service solution. Attend this session to learn how Customer Service Management has helped them realize great results in customer service, including resolving inquiries, issuing refunds, and other issues.

Audience:
Leader, Process Owner
Session Type:
Knowledge Breakout
Product(s):
Customer Service Management, Now Platform
Industry:
Transportation
Topics:
Improving customer experience by connecting customer service with the entire organization
Apps/Capabilities:
Customer Service Portal
Tags: