Back on track with Virgin Trains’ disruption application

Featuring Virgin Trains

Date & Time:
TBD
Track:
The fastest path to customer satisfaction
ID:
BRE1621
Speaker(s):
Dean Underwood, Head of Technology Services and Support, Virgin Trains
Description:

The rail travel industry has a longstanding challenge of delivering a positive passenger experience during times of travel disruption. Attend this session to learn how Virgin Trains uses the power of the platform and the new mobile functionality to address this issue and drive improved customer service.

Audience:
Leader, Process Owner
Session Type:
Knowledge Breakout
Product(s):
Customer Service Management, Now Platform
Industry:
Transportation
Topics:
Improving customer experience by connecting customer service with the entire organization
Apps/Capabilities:
Customer Service Portal
Tags: