Becton, Dickinson and Company (BD) converted their daunting, manual, and time-consuming processes into an automated digital workflow. It changed the way they worked and, in doing so, transformed the diabetes care market. In this session, you'll hear about BD's transformational journey with ServiceNow and learn about the return on investment from their Customer Service Management automation. See the infamous "bullhorn" that was used in the past to disrupt work, and learn what it took to retire the bullhorn and achieve digital nirvana. BD will offer up great tips on how to align people, process, and technology to drive adoption and results.