Retiring the bullhorn: Becton Dickinson's journey to transform diabetes care

Featuring Becton, Dickinson and Company

Date & Time:
Tues, May 7, 10:30 am to 11:10 am
Track:
The fastest path to customer satisfaction
ID:
BRE0710
Speaker(s):
Mark Smiley, Director of Advisory, Cask, LLC
Trisha Johnson, Sr. Mgr. Global Services Platforms, Becton Dickinson
Description:

Becton, Dickinson and Company (BD) converted their daunting, manual, and time-consuming processes into an automated digital workflow. It changed the way they worked and, in doing so, transformed the diabetes care market. In this session, you'll hear about BD's transformational journey with ServiceNow and learn about the return on investment from their Customer Service Management automation. See the infamous "bullhorn" that was used in the past to disrupt work, and learn what it took to retire the bullhorn and achieve digital nirvana. BD will offer up great tips on how to align people, process, and technology to drive adoption and results.

Audience:
Leader, Process Owner, Process User, Beginning ServiceNow Developer, ServiceNow Store Developer, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
Customer Service Management, Now Platform, Performance Analytics
Industry:
Healthcare and Life Sciences
Topics:
Apps/Capabilities:
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