A ServiceNow GRC and ITSM journey: From transformation to globalization

Featuring Laureate Education

Date & Time:
TBD
Track:
The response engine for security and enterprise risk
ID:
BRE1111
Speaker(s):
Alessandra Manfre, Director of Program Management (ServiceNow Program), Laureate Education Inc.
Jim D'Antonio, ServiceNow Practice Lead, EY
Elysa Lipsky, Executive Director, Internal Controls, Laureate Education Inc
Description:

Laureate Education is a leading international network of quality, innovative institutions of higher education comprised of 60 campus-based and online universities in more than 15 countries, each operating with its own unique brand, offering degree programs to more than one million students worldwide.
 
Decentralized organizations face unique risk and service management challenges, including the interpretation, implementation, and monitoring of controls for both business functions and IT.  Establishing consistency across the enterprise required high levels of manual effort in documenting, attesting, auditing, and reporting on the compliance matters.  
 
In 2018, Laureate began its ServiceNow journey with the pioneering approach of starting with Governance, Risk, and Compliance (GRC) to automate compliance auditing and continuous monitoring, and deploying Change Management across their corporate technology infrastructure. In parallel, Laureate began the ITSM journey with targeted institutions and is planning to leverage ServiceNow in the globalization of the ITSM function in 2019, further driving automation and standardization across the globe. Join this session to hear their story.

Audience:
Leader, Process Owner, Process User, Builder, Enterprise Architect
Session Type:
Knowledge Breakout
Product(s):
Governance, Risk and Compliance, IT Service Management, Performance Analytics
Industry:
Education
Topics:
Implementation Journey
Apps/Capabilities:
Audit Management, Continuous Monitoring, Performance Analytics & Reporting
Tags: