Siemens Healthineers transforms customer experience, making online interaction customer´s first choice

Featuring Siemens Healthineers

Date & Time:
Thur, May 9, 2:30 pm to 3:10 pm
Track:
The fastest path to customer satisfaction
ID:
BRE1403
Speaker(s):
Jochen Hostalka, Head of IT Customer Services & Enterprise Services, SIEMENS Healthineers
Jörg Modlmayr, Senior Vice President Customer Service RSC, Siemens Healthcare GmbH
Tobias Kuellmer, Global Customer Service Platform Transformation Program Lead, Accenture GmbH
Description:

Siemens Healthineers is a leading global player in the life science industry with 50,000 employees worldwide. Operating a complex legacy IT landscape had challenged their customer service transformation strategy "From On-site to Online." In this session, Siemens Healthineers will share how they started and grew their truly global journey and how this is impacting their customers, employees, and processes toward their goal of a seamless customer experience and making online interaction the customer´s first choice.

Audience:
Leader, Process Owner, Process User, Admin, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
Customer Service Management, Field Service Management, Now Platform, Performance Analytics
Industry:
Healthcare and Life Sciences
Topics:
Improving customer experience by connecting customer service with the entire organization
Apps/Capabilities:
Agent Intelligence, Agent Workspace, Customer Service Portal
Tags: