Agile in ServiceNow, for ServiceNow

Featuring UW Health

Date & Time:
TBD
Track:
Healthcare: Transform healthcare. Transform lives
ID:
BRE1207
Speaker(s):
Matthew Wick, IS Analyst, UW Health
Description:

Join UW Health as they talk through their journey to becoming an agile development team for ServiceNow, using ServiceNow. Agile transformation has to start somewhere, and at UW Health it was their ITSM Team. Over a two-year period they completely reloaded the entire ServiceNow platform — and went from being a cumbersome tool to a valued business partner. They hit a lot of bumps in the road, but ServiceNow always provided UW Health a place for their process and gave them the tools to solve any problem.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
Now Platform, Customer Service Management, IT Service Management
Industry:
Healthcare and Life Sciences
Topics:
Improving care. Managing resources. Improving quality
Apps/Capabilities:
Tags: