Agile in ServiceNow for ServiceNow

Date & Time:
TBD
Track:
Healthcare: Transform healthcare. Transform lives
Room:
TBD
ID:
BRE1207
Speaker(s):
Matthew Wick, IS Analyst, UW Health
Description:

Join UW Health as we talk through our journey to becoming an agile development team for ServiceNow, using ServiceNow.
Agile transformation has to start somewhere and at UW Health it was our ITSM Team. Over a 2 year period we completely reloaded the entire ServiceNow platform and went from being a cumbersome tool to a valued business partner. We had a lot of bumps in the road but knowing that our process in ServiceNow always gave us an opportunity to tackle any challenge.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
Now Platform, Customer Service Management, IT Service Management
Industry:
Healthcare and Life Sciences
Topics:
Improving care. Managing resources. Improving quality
Apps/Capabilities:
Tags: