Better AV equipment management with ServiceNow at the University of Toronto Mississauga

Featuring University of Toronto Mississauga

Date & Time:
TBD
Track:
Education: Transform the campus experience
ID:
BRE0472
Speaker(s):
Nia McCash, Web Designer/Developer, University of Toronto
Description:

The University of Toronto Mississauga's classroom-technology/audio-visual (AV) support team owns and manages hundreds of equipment items that constantly move around the campus to support teaching, administrative, and conference activities for a campus with more than 14,000 undergrads, over 700 graduate students, and more than 3,000 full- and part-time employees. In November 2018, UTM deployed a solution — built in ServiceNow with integration to asset management and CMDB — to track equipment more effectively.

In this session, UTM will share how they improved tracking of their numerous AV equipment inventory using Asset Management, CMDB, and a custom application that allows fulfillers to scan equipment in and out using QR codes.

Attendees will learn how UTM:

  • Leveraged ServiceNow for a custom solution that extend ITSM and ITOM
  • Balanced the use of configuration and the desire for customization
Audience:
Process Owner, Process User, Admin, Builder, Beginning ServiceNow Developer, IT Operations Management Developer
Session Type:
Knowledge Breakout
Product(s):
IT Operations Management, IT Service Management, Now Platform
Industry:
Education
Topics:
Consolidating & modernizing IT services
Apps/Capabilities:
Tags: