10 things Lexmark learned implementing ServiceNow Knowledge

Featuring Featuring Lexmark

Date & Time:
TBD
Track:
Transform the IT experience
Room:
TBD
ID:
BRE0347
Speaker(s):
Eric-Stephan Neill, Enterprise Architect, Lexmark Internatinal Inc
Description:

Learn about Lexmark’s experience in their ServiceNow Knowledge journey and what worked well and what did not go as expected. They will speak about the use of multiple knowledge bases, self-governance, templates, meta-data, tags, mobile and how they faced challenges, how they overcame them and some of their results.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
IT Service Management, IT Operations Management, Now Platform
Industry:
Manufacturing and Natural Resources
Topics:
Boost IT productivity
Apps/Capabilities:
Tags: