10 things Lexmark learned implementing ServiceNow Knowledge

Featuring Lexmark

Date & Time:
TBD
Track:
Transform the IT experience
ID:
BRE0347
Speaker(s):
Eric-Stephan Neill, Enterprise Architect, Lexmark International Inc
Description:

Learn about Lexmark’s experience in their ServiceNow Knowledge journey, and what worked well and what did not go as expected. In this session, they'll speak about the use of multiple knowledge bases, self-governance, templates, meta-data, tags, mobile, and how they faced challenges, how they overcame them, and some of their results.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
IT Service Management, IT Operations Management, Now Platform
Industry:
Manufacturing and Natural Resources
Topics:
Boost IT productivity
Apps/Capabilities:
Tags: