Best practices in Service Catalog design

Date & Time:
TBD
Track:
Transform the IT experience
ID:
LAB0315
Speaker(s):
Harshvardhan Prasad, Staff Product Manager, ServiceNow
Shouvik Goswami, Sr. Manager, ITSM Development, ServiceNow
Description:

Optimize your customer experience and provisioning efficiency with a ServiceNow Service Catalog. In this session, we’ll cover how easily it can be set up, and discuss best approaches to design and the maintenance of a world-class service catalog. We’ll go over reporting on the service catalog, as well as the ease of setting up dashboards and other reports that can be shared with the entire business, including executives and catalog consumers.

Audience:
Process Owner, Admin
Session Type:
Knowledge Lab
Product(s):
IT Service Management
Industry:
Topics:
Implement ITSM like a pro
Apps/Capabilities:
Request Management/Self-Service
Tags: