A data-driven approach to harnessing the power of knowledge management in ServiceNow at General Mills

Featuring General Mills

Date & Time:
TBD
Track:
The next generation employee experience
ID:
BRE0273
Speaker(s):
Cara Herrick, Associate Manager, HR Service Delivery Governance, General Mills
Description:

As they began a global HR transformation initiative in 2016, General Mills made a commitment to #workdifferently.  Throughout their implementation journey and since their ServiceNow, Workday, and Service Delivery live date on January 1, 2018, the promise of this vision has never wavered. Join their team to discuss the practices they’ve used in driving Tier 0 resolution through system-led insights and a sustainable HR governance model.​

Audience:
Leader, Process Owner, Process User
Session Type:
Knowledge Breakout
Product(s):
HR Service Delivery, Performance Analytics
Industry:
Manufacturing and Natural Resources
Topics:
Data driven HR service delivery
Apps/Capabilities:
Case & Knowledge Management, Employee Service Center, HR Service Delivery
Tags: