Aligning the IT value chain to run IT like a business using IT4IT

Date & Time:
TBD
Track:
Transform the IT experience
Room:
TBD
ID:
BRE0638
Speaker(s):
Vilmar Steur, Product Owner ServiceNow ITOM ITSM, ABN Amro
Description:

ABN AMRO is one of three largest banks within the Netherlands and made the decision in 2017 to implement the entire IT4IT Backbone within ServiceNow in 12 months. This achievement has allowed IT to move from a cost center to a ‘growth center’ by giving their IT department full visibility over both DevOps and the Hybrid Cloud. 

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
IT Service Management + IT Operations Management, Governance, Risk and Compliance, Now Platform, Performance Analytics
Industry:
Financial Services
Topics:
Creating a unified IT experience
Apps/Capabilities:
CMDB, Change Management, DevOps, Discovery, Event Management, Incident Management, Notifications
Tags:
Agile Development, CI/CD, DevOps, Hybrid Cloud, IT4IT, IT4IT Value Chain