A better customer experience using self-service

Date & Time:
TBD
Track:
The fastest path to customer satisfaction
Room:
TBD
ID:
LAB0535
Speaker(s):
Sebastien Timmerman, Advisory Solution Consultant CSM, ServiceNow
Description:

Would it surprise you to learn that your customers prefer self-service? Are you familiar with all the self-service capabilities Customer Service Management (CSM) has to offer? Attend this lab to learn and work hands-on with the service portal, virtual agent, service catalog, knowledge management, and communities — and take this knowledge back to start your next project.

Audience:
Admin, Process Owner
Session Type:
Knowledge Lab
Product(s):
Customer Service Management
Industry:
Topics:
Self-service stories and best practices
Apps/Capabilities:
Customer Service Portal
Tags: