Back to baseline with USPS

Featuring USPS

Date & Time:
TBD
Track:
Government: Improve mission effectiveness
ID:
CSS1158
Description:

The US Postal Service was an early adopter of ServiceNow, originally going live in 2014. Since then, the platform has evolved, and much of the custom functionality that USPS implemented over the last five years is now available out of box from ServiceNow. USPS recently re-implemented core IT Service Management functionality. This session will discuss the USPS journey to return "back to baseline," and discuss challenges and lessons learned along the way.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Customer Success Session
Product(s):
IT Service Management, Governance, Risk and Compliance, IT Business Management, Now Platform, Performance Analytics
Industry:
Government (Federal and National)
Topics:
IT consolidation and optimization
Apps/Capabilities:
Tags:
#ITSM, out of box