American Express GBT: Creating the next generation employee experience for new hire onboarding

Date & Time:
TBD
Track:
The next generation employee experience
Room:
TBD
ID:
BRE0259
Speaker(s):
Daniel Komar, Service Delivery Analyst, AMEX GBT
Poonam Dasani, Service Delivery Manager, American Express Global Business Travel
Description:

Join us to hear our story of implementing HR Enterprise Onboarding & Transitions in ServiceNow by IT. We will discuss the challenges and successes we encountered along the way including:

  • GBT HR Onboarding: IT on HR
  • Who Are We – Team Awesome!
  • Why ServiceNow? Why Workday?
  • IT Collaboration with HR
  • Onboarding Before Awesomeness / Goals
  • Architecture
  • Pre-Boarding / Onboarding Portal
  • Implementation
  • Design Thinking
  • Development lifecycle
  • Outcome / Lessons Learned
Audience:
Admin, Leader, Process Owner, Builder, Experienced ServiceNow Developer, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
HR Service Delivery, IT Service Management, Now Platform
Industry:
Technology
Topics:
Transforming the employee service experience
Apps/Capabilities:
Enterprise Onboarding & Transitions, HR Service Delivery
Tags:
Customer Success, Design Thinking, Global Document Delivery, HR, HR portal, IT and HR Collaboration, Journey, New Hire Access, Preboarding, Security challenges, Team Awesome, automation, employee experience, onboarding, order guide, service catalog, service portal