Accenture: Becoming “upgrade friendly” on ServiceNow

Date & Time:
Wed, May 8, 2:30 pm to 2:45 pm
Track:
Transform the IT experience
ID:
TN1833
Speaker(s):
Colleen Peterson, Sr. Manager - ServiceNow Practice, Accenture
Keith Mills, Solutions Architect, Accenture
Steven Bell, Cloud Tech Architect Delivery Manager, Accenture
Description:

Does your ServiceNow configuration allow you to stay current so you can leverage functionality of new releases? Shifting your environment to become more “upgrade friendly” will help you align to ServiceNow recommended practices, resulting in better performance, less maintenance, faster upgrades, less risk and a better testing environment. In this session, we’ll review common configuration challenges and identify steps to make your instance more ideal to streamline upgrades and capitalize on significant productivity and cost savings.

Audience:
Process Owner, Process User, Admin, Builder, Beginning ServiceNow Developer, Experienced ServiceNow Developer, Pro Developer New to ServiceNow, Enterprise Architect, Technical Architect
Session Type:
TheaterNow
Product(s):
IT Service Management, Now Platform
Industry:
Technology
Topics:
Upgrade faster
Apps/Capabilities:
Change & Release Management
Tags: