AWS: Amazon Connect and ServiceNow: Next generation call center experience

Date & Time:
Wed, May 8, 3:00 pm to 3:15 pm
Track:
Transform the IT experience
ID:
TN1817
Speaker(s):
Beth Adams, Global Alliance Manager, Amazon Web Services
Grant Hulbert, Senior Technology Alliance Architect, ServiceNow
Seihun Kong, Alliance Manager, ServiceNow
Shashiraj Jeripotula, Partner Solutions Architect, Amazon
Description:

ServiceNow and Amazon Connect are building next generation call center experiences. With our upcoming integration, customers can build intelligent, natural language based call centers that are tightly integrated with ServiceNow's Agent Workspace and artificial intelligence. Come see a demo of the future customer and agent experience!

Audience:
Leader, Process Owner, Process User, Admin, Enterprise Architect, Technical Architect
Session Type:
TheaterNow
Product(s):
IT Service Management
Industry:
Technology
Topics:
Elevate the service experience
Apps/Capabilities:
Incident Management, Virtual Agent
Tags:
Session Repeats:
Thur, May 9 11:30 am to 11:45 am