A city in the cloud: How Minneapolis is driving digital transformation on the Now Platform

Date & Time:
TBD
Track:
Government: Improve mission effectiveness
Room:
TBD
ID:
BRE1340
Speaker(s):
Beth Cousins, Deputy CIO, City of Minneapolis
Description:

The City of Minneapolis is leveraging the Now Platform to transform the way they deliver services, impacting the lives of 400,000+ city residents.

Since implementing ServiceNow in 2015 with the initial goal of insourcing IT and creating a single enterprise system of engagement, the City’s vision for the platform has grown to encompass endless opportunities for service innovation across many City departments.

As a strategic partner to the business, IT is leveraging ServiceNow to consolidate, automate and track service delivery across City functions. Key initiatives include a shared HR + IT service portal for all City employees, a modern, intelligent application for Solid Waste and Recycling, an innovative SMS application of CSM for the City’s 311 service, and applied service automation supporting initiatives such as the Freedom of Information Act, Emergency Management and body camera technology.

Audience:
Leader, Process Owner, Process User, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
Now Platform, Customer Service Management, HR Service Delivery, IT Service Management, Performance Analytics, Software Asset Management
Industry:
Government
Topics:
Transforming government IT service delivery
Apps/Capabilities:
Now Platform
Tags: