How Boeing Designs a Consumer-Grade Experience for their diverse user base

Date & Time:
Tues, May 7, 1:30 pm to 2:10 pm
Track:
The next generation employee experience
ID:
BRE1809
Speaker(s):
Tracy Kiser, IT Manager, The Boeing Company
Description:

How does a multinational corporation with five divisions create a consistent, user friendly experience for all of its employees? Working with Accenture, with the employee experience top of mind, Boeing leveraged ServiceNow to provide users from different organizations – each with unique needs – a consistent, one stop Knowledge Base and Employee Service Center to replace their existing employee portal and knowledge sharing space. In this session, you’ll hear how Accenture helped Boeing execute a strategy that complements other pieces of their IT portfolio and meets the needs of a diverse global user base. Learn about the positive results Boeing is expecting to reap (hint: happy employees, user adoption, better reporting capabilities, lower costs) as well as top tricks to ensure a proper strategy is in place to continuously improve in the future.

Audience:
Leader, Process Owner, Process User, Admin, Enterprise Architect, Technical Architect
Session Type:
Knowledge Breakout
Product(s):
HR Service Delivery, IT Service Management
Industry:
Technology
Topics:
Transforming the employee service experience
Apps/Capabilities:
HR Service Delivery
Tags: