AIOps 101: Applying AI and machine learning to improve IT service health and delivery

Date & Time:
Tues, May 7, 4:30 pm to 5:10 pm
Track:
Proactive service health through AIOps
ID:
BRE1803
Speaker(s):
Brian York, Managing Director - Cloud Advisory Services, Accenture
Christopher Brown, ITOM & SecOps Product Line Manager, Accenture
Description:

The driving forces behind digital transformation (ie. cloud first, IoT, API, etc.) require traditional IT to evolve into a valued business asset and partner. Leading IT organizations are unifying core platforms with AI, automation, and machine learning functionality to enhance essential operational processes. AIOps enables IT to have complete visibility across their IT estate, deliver service-health and optimization of cloud and software resources, enabling IT to service in The New. This is what we call AIOps. In this session, you’ll gain insight into how to optimize your digital transformation by adopting this approach to evolve IT Operations into a service oriented model. We’ll also explore the latest technologies and trends to apply intelligent automation towards service transformation that result in real, tangible benefits such as insight into the customer and employee experience, cost optimization and service health.

Audience:
Leader, Process Owner, Process User, IT Operations Management Developer
Session Type:
Knowledge Breakout
Product(s):
IT Operations Management
Industry:
Technology
Topics:
Automating IT processes
Apps/Capabilities:
Cloud Management, DevOps, Discovery, Event Management, Operational Intelligence, Service Mapping
Tags: