Accelerate incident management with intelligent workspaces

Date & Time:
TBD
Track:
Transform the IT experience
Room:
TBD
ID:
LAB0698
Speaker(s):
Abhay Kulkarni, Director, Product Management ITSM Data Insights, ServiceNow
Andy  Krier, Product Manager, ServiceNow
Jeevan Anand Anne, ITSM Data Engineer, ServiceNow
Raghu Vemuri, Staff Product Manager, ServiceNow
Description:

Achieve better incident and request management with Agent Workspace and Agent Assist from ServiceNow. Join us to learn about Agent Workspace – a command center to help service desk agents prioritize and act rapidly with everything they need in one place. There is higher agent productivity as they consistently collaborate with users across channels such as Slack and Microsoft teams, use activity streams to keep latest updates in view, and accelerate resolution with machine learning and contextual help.

Audience:
Process Owner
Session Type:
Knowledge Lab
Product(s):
IT Service Management, Customer Service Management, Now Platform
Industry:
Topics:
Elevate the service experience
Apps/Capabilities:
Incident Management, Machine Learning, Request Management/Self-Service
Tags:
Agent Intelligence, Agent Workspace