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Learn about Lexmark’s experience in their ServiceNow Knowledge journey and what worked well and what did not go as expected. They will speak about the use of multiple knowledge bases,...
Would it surprise you to learn that your customers prefer self-service? Are you familiar with all the self-service capabilities Customer Service Management (CSM) has to offer? Attend this lab to...
As enterprises go through digital transformation, they are investing heavily in new business services, digital assets, and more efficient operations. Understand the latest trends in IT Operations...
Academy Mortgage is one of the largest independent mortgage lenders in the US, expediting loans quickly and efficiently across its 260 branch offices. With an ongoing goal of automating core...
How did global Oil & Gas giant BP deploy ITSM in 8 months to 80,000 people? And how do they keep driving improvement? Join the leaders of BP's ServiceNow journey to hear how agile delivery and...
Achieve better incident and request management with Agent Workspace and Agent Assist from ServiceNow. Join us to learn about Agent Workspace – a command center to help service desk agents...
Join ServiceNow cyber security experts in this lab to learn how Security Operations empowers security teams to quickly and effectively tackle security incidents, while also providing security...
Fiat Chrysler Automobiles manufactures and sells cars and light commercial vehicles, with a global workforce of 262,000+, an IT landscape of 5,700+ Business Application and 20,000+ servers....
Join Lucy Greco as she shares her research, experiences, triumphs, and challenges with technology as a blind person. Lucy is a Web Accessibility Analyst from the University of California. She and...
Would you ever design a new building without an accessible entryway? Of course not! The same logic applies to accessible apps. Designing an inclusive user experience requires planning, just...
In this lab attendees will go beyond simply importing a spreadsheet as a means of getting data in to their apps. Let's face it, data comes from many different directions. You will learn how to...
Experian was faced with the challenge to connect all 17,000 users in a single IT Service Portal. By using the Now Platform, they were able to globally standardize IT Service enabling...
Red Hat’s 12,000+ employees are in 85 offices in more than 35 countries. With over 400 IT applications (and growing every day), we needed a single IT system of record. But establishing a CMDB —...
In this session, learn how having Project and Portfolio Management (PPM) on the same platform as Service Management and Operations Management enables you to get complete visibility of your demand...
The City of Minneapolis is leveraging the Now Platform to transform the way they deliver services, impacting the lives of 400,000+ city residents. Since implementing ServiceNow in 2015 with the...
As they began a global HR Transformation initiative in 2016, General Mills made a commitment to #workdifferently.  Throughout their implementation journey and since their ServiceNow, Workday and...
Join a ServiceNow’s GRC expert to explore how to fulfill the requirements and overcome the challenges of managing a growing number of global cyber risk related privacy regulations and compliance...
This workshop will focus on the people side of change that is critical for any successful implementation. I will walk through a change management framework that helps organizations to understand...
The aim of this workshop is to illustrate an approach to make CI discovery pattern using tabular way and to understand the rationale and implications of using the Identification Engine advanced...
So you’ve learned the basics of the new mobile platform. Now it’s time to turn it up a notch! Dive into the more advanced components of mobile and how you can use the full platform’s capabilities...
In this session, we'll do a deep dive on the new Madrid features of Flow Designer and incorporate IntegrationHub actions into a Major Incident Management process. You will learn:   Do/Until...
Whether you're a security architect looking to design and automate your security playbooks or simply someone who wants to learn how to automate repetitive, manual tasks, you won't want to miss...
In this session, Bristol-Myers Squibb will share how the CMDB was the key enabler of the business & digital capability model for the enterprise. Join us to learn: - The strategic intent...
When AdvanSix was spun off from our former parent company, we were faced with an extremely tight timeline to replace our legacy system for approval of capital appropriations. The former system was...
Join UW Health as we talk through our journey to becoming an agile development team for ServiceNow, using ServiceNow. Agile transformation has to start somewhere and at UW Health it was our ITSM...
Organizations today must must execute with agility AND speed to grow and prosper in today’s market.  Prudential Financial Group Insurance will share how they were able to grow in today’s...
AIOps proposes a very sensible solution for some of the main challenges we face in our IT. But so far, organizations have been struggling to unlock its full value; mainly due to usability issues....
ABN AMRO is one of three largest banks within the Netherlands and made the decision in 2017 to implement the entire IT4IT Backbone within ServiceNow in 12 months. This achievement has allowed IT...
The Virgin brand elicits a high expectation of quality for product, service, and experience. This is no different for the customers of Virgin Trains. Virgin Trains has put ServiceNow at the heart...
Join us to hear our story of implementing HR Enterprise Onboarding & Transitions in ServiceNow by IT. We will discuss the challenges and successes we encountered along the way including:...
Come to this NowTalk for a quick overview of ServiceNow's newest solution - Finance Close Automation. Most organizations use a series of manual processes, including emails and spreadsheets to...
In this hands-on course, students will use the ServiceNow application development process to develop an award-winning Loaner Equipment application. This course uses a sprint-based development...
Developing on the ServiceNow platform is exciting! With biannual releases, there are many products to choose from to specialize in. Along with the growing product horizontals, there are also many...
The Common Services Data Model (CSDM) represents a shared set of service-related definitions that span the ServiceNow® product portfolio and the Now® Platform. They are being standardized to...
Join the Executive Director of HR Service Center Derek Reisinger and ServiceNow Architect Amyn Remtulla from Cedars-Sinai Medical Center as they take you through their journey towards a leading...
Laureate Education is a leading international network of quality, innovative institutions of higher education comprised of a network of 60 campus-based and online universities in 15+ countries,...
Have a question/comment/grievance regarding a product and want your voice heard? Want to connect with other advocates to harness the power of the community to drive a message home to ServiceNow...
You can do absolutely anything on the ServiceNow platform, but how do you decide what to do first? Demand management helps your ServiceNow platform team and service delivery teams accept your...
This session will provide strategic guidance for your path to an effective CMDB, including organizational change, scoping, design, deployment and ongoing delivery of a positive value-add. Discover...
In this workshop, we will demonstrate how to connect Application Services to Discovery Patterns for automated Discovery based on updates to the Patterns. No longer need to guess at which service...
Learn how to build a profile in CMDB to align the requirements to several hundred sites. See how using Discovery, and bandwidth assignments allow you to populate profiles to illustrate the...
Much of our material around ATF is targeted for developers. In this session, we will explore using ATF specifically in QA organizations to test and verify that the functionality developed fulfills...
This hands-on, immersive workshop takes you through the driving factors and motivations for securing sensitive data with ServiceNow's Edge Encryption solution. Edge Encryption provides the most...
Optus Satellite was using ServiceNow as it’s Business and Operations Support System (BSS & OSS). This platform was hosted On-Premise preventing adoption of new capabilities like Machine...
Full stack development are embracing Docker and Kubernetes as they move towards micorservices. Join this hands on session to show how you can use ServiceNow to manage docker deployments, node...
This session will give attendees an overview of Flow Designer and IntegrationHub. The session is designed to share basics and best practices to enable a quick start in the use and with this quick...
U.S. Bank went live with the Now Platform one month before starting a Vulnerability Response implementation. This session will focus on the MVP approach to implementing a Centralized Vulnerability...
The US Postal Service was an early adopter of ServiceNow, originally going live in 2014. Since then, the platform has evolved, and much of the custom functionality that USPS implemented over the...
When you use KPIs and metrics correctly, they help you be proactive rather than reactive, and they give you what you need to manage and accelerate progress on your ServiceNow roadmap. Ultimately,...
Basware customer satisfaction was at a low. The entire customer service organization felt they were failing. There was no consistent view of data and management was struggling with how best to...