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Learn about Lexmark’s experience in their ServiceNow Knowledge journey and what worked well and what did not go as expected. They will speak about the use of multiple knowledge bases,...
Would it surprise you to learn your customers prefer self-service? Are you familiar with all the self-service capabilities Customer Service Management has to offer? Attend this lab to learn and...
As enterprises go through digital transformation, they are investing heavily in new business services, digital assets, and more efficient operations. Understand the latest trends in IT Operations...
Academy Mortgage is one of the largest independent mortgage lenders in the US, expediting loans quickly and efficiently across its 260 branch offices. With an ongoing goal of automating core...
How did global Oil & Gas giant BP deploy ITSM in 8 months to 80,000 people? And how do they keep driving improvement? Join the leaders of BP's ServiceNow journey to hear how agile delivery and...
Better Incident and Request Management with Agent Workspace and Agent Assist. This session is aimed at helping service agents more easily prioritize tasks and help them find answers to questions...
Fiat Chrysler Automobiles manufactures and sells cars and light commercial vehicles, with a global workforce of 262,000+, an IT landscape of 5,700+ Business Application and 20,000+ servers....
Join ServiceNow cyber security experts in this lab to learn how Security Operations empowers security teams to quickly and effectively tackle security incidents, while also providing security...
Join Lucy Greco as she shares her research, experiences, triumphs, and challenges with technology as a blind person. Lucy is a Web Accessibility Analyst from the University of California. She and...
Would you ever design a new building without an accessible entryway? Of course not! The same logic applies to accessible apps. Designing an inclusive user experience requires planning, just...
Experian was faced with the challenge to connect all 17,000 users in a single IT Service Portal. By using the Now Platform, they were able to globally standardize IT Service enabling...
Red Hat’s 12,000+ employees are in 85 offices in more than 35 countries. With over 400 IT applications (and growing every day), we needed a single IT system of record. But establishing a CMDB —...
In this session, learn how having Project and Portfolio Management (PPM) on the same platform as Service Management and Operations Management enables you to get complete visibility of your demand...
The City of Minneapolis is leveraging the Now Platform to transform the way they deliver services, impacting the lives of 400,000+ city residents. Since implementing ServiceNow in 2015 with the...
This workshop will focus on the people side of change that is critical for any successful implementation. I will walk through a change management framework that helps organizations to understand...
Whether you are a security architect looking to design and automate your security playbooks or simply someone who wants to learn how you can automate repetitive, manual tasks, you won't want to...
In this session, Bristol-Myers Squibb will share how the CMDB was the key enabler of the business & digital capability model for the enterprise. Join us to learn: - The strategic intent...
When AdvanSix was spun off from our former parent company, we were faced with an extremely tight timeline to replace our legacy system for approval of capital appropriations. The former system was...
Organizations today must must execute with agility AND speed to grow and prosper in today’s market.  Prudential Financial Group Insurance will share how they were able to grow in today’s...
ABN AMRO is one of three largest banks within the Netherlands and made the decision in 2017 to implement the entire IT4IT Backbone within ServiceNow in 12 months. This achievement has allowed IT...
The Virgin brand elicits a high expectation of quality for product, service, and experience. This is no different for the customers of Virgin Trains. Virgin Trains has put ServiceNow at the heart...
Join us to hear our story of implementing HR Enterprise Onboarding & Transitions in ServiceNow by IT. We will discuss the challenges and successes we encountered along the way including:...
American Greetings decided to bring its field support call center back in house after six years of third-party support and integrate it into existing customer facing call center teams. ServiceNow...
This details how Asurion became the first ServiceNow customer to successfully deploy ServiceNow Onboarding and Transitions within the enterprise to enhance the onboarding experience for both the...
In this hands-on course, students will use the ServiceNow application development process to develop an award-winning Loaner Equipment application. This course uses a sprint-based development...
Laureate Education is a leading international network of quality, innovative institutions of higher education comprised of a network of 60 campus-based and online universities in 15+ countries,...
You can do absolutely anything on the ServiceNow platform, but how do you decide what to do first? Demand management helps your ServiceNow platform team and service delivery teams accept your...
The work of a customer service agent is challenging–between staying up on the latest product or service knowledge and sorting through and assigning cases, there has to be an easier way. Attend...
This session will provide strategic guidance for your path to an effective CMDB, including organizational change, scoping, design, deployment and ongoing delivery of a positive value-add. Discover...
Overview of how to use ITOM to manage Cloud Services to provide self-service provisioning, apply policy and governance for Cost Management via use of quotas and monitor config events.
This session will give attendees an overview of flow designer and integration hub. The session is designed to share basics and best practices to enable a quick start in the use and with this quick...
The US Postal Service was an early adopter of ServiceNow, originally going live in 2014. Since then, the platform has evolved, and much of the custom functionality that USPS implemented over the...
When you use KPIs and metrics correctly, they help you be proactive rather than reactive, and they give you what you need to manage and accelerate progress on your ServiceNow roadmap. Ultimately,...
Basware customer satisfaction was at a low. The entire customer service organization felt they were failing. There was no consistent view of data and management was struggling with how best to...
Palvinder Singh is managing enterprise and data architecture at Intel, where he is transforming IT into a Best in class Organization with modern and mature IT solution, capabilities, and...
How do I upgrade twice a year ? What can I do to make ServiceNow upgrade easier? What should I do after my instance is upgraded? get all such questions answered in this lab. This lab we will go...
Please join me as I share our journey towards faster and easier hiring. Our journey began as an exercise to determine the theoretical limit of a hiring action. The desire for faster hiring was...
Blizzard Entertainment is a global company that receives hundreds of packages per day, from event and IT equipment to an employee's mail. We were on an unsupported legacy platform managing an...
Bloomin’ Brands is one of the world's largest casual dining companies with approximately 94,000 Team Members and close to 1,500 restaurants throughout 48 states, Puerto Rico, Guam, and 19...
Digital relationships represent a significant business opportunity for Bloomin’ Brands, the parent of Outback Steakhouse, Fleming’s, Bonefish Grill and Carrabba’s Italian Grill. Studies have shown...
The APM vendors and ServiceNow have been working together for many years to support mutual customers for ITSM and Event Management. Now we’re introducing a step by step lab - the easy and valid...
The City of Raleigh initially implemented ServiceNow ITSM for the central IT Department. Learn how they consolidated four ITSM platforms and five other IT groups into one Enterprise ServiceNow...
Pension Corporation replaced their existing Service Portal with a Enterprise ServiceNow Portal (not just IT) in September 2018 (as well as Incident, Change, Problem, Service Catalog, and...
Learn how a company went from a weekly .csv upload to a functioning CMDB, the challenges they faced and how the implementation proved to be successful and most noticed in the Change and...
MIT Sloan School of Management is regarded as one of the top business schools in the US, serving MIT Faculty, Staff and Students pursuing graduate level degrees from world renowned faculty. As a...
CareFirst’s Continual Service Improvement (CSI) has resulted in a metrics-driven IT Transformation.  CSI is integrated throughout ITSM, creating a culture of continual improvement, leverages...
CEMEX is a leader in construction and building materials with over 45,000 employees globally and presence in over 40 countries worldwide. In 2012, CEMEX began their outsourcing journey. Since...
In the modern era of customer-driven corporations and ever-increasing consumer expectations, an organization's ability to adapt is often more important than adaptation itself. Government is rarely...
Oath has 1000+ teams that deploy tens of thousands of changes to their production applications. Given the diverse business needs, their legacy Change management system could not scale or support...
We are a global Service Provider offering different Services to our customers. ServiceNow in combination with SAP supports our strategy to build a global IT factory so that we are able to deliver...